FAQ
Frequently Asked Questions
Where is 4Carpers based?
4Carpers is based in Latvia. Our orders are prepared and dispatched from Latvia to customers in Latvia and across Europe.
Do you have a physical store?
No. 4Carpers is an online store, and we do not have a physical store with regular opening hours.
How quickly will my order be dispatched?
Orders are normally prepared and dispatched within 1-3 business days.
Where do you deliver?
We deliver throughout Latvia and to other European countries. Available delivery options are shown at checkout based on the destination country.
How much does delivery cost?
Delivery costs are calculated at checkout based on the destination and selected delivery method. Delivery within Latvia is free for orders from €50.
How long does delivery take?
Delivery within the European Union generally takes 3-6 business days after dispatch. Delivery times may vary depending on the destination and carrier.
Will I receive tracking information?
Yes. When tracking is available for the selected delivery method, you will receive tracking information after your order has been dispatched.
Can I change or cancel my order?
Orders can be cancelled through your customer account within 24 hours after placing the order. If you need to change your order, please contact us as soon as possible.
What is your return policy?
You can request a return within 14 days of receiving your order. Items must be returned in their original condition. Return shipping costs are covered by the customer.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your country or region.
Are the products shown as in stock actually available?
Yes. Stock availability shown in our online store reflects our current inventory. If an unexpected stock issue occurs after your order is placed, we will contact you as soon as possible.
Which products are made by 4Carpers?
We produce our own carp fishing and sea fishing leads in Latvia. We also assemble selected ready-made carp fishing rigs and leaders.
Can you help me choose the right product?
Yes. If you are unsure which product, component or setup is right for your fishing situation, contact us and we will be happy to help you choose.
Do you offer gift cards?
Yes. 4Carpers digital gift cards are available in several values and can be used for purchases in our online store.
How can I contact 4Carpers?
You can contact us using the contact details provided in our online store. We will be happy to help with products, orders or other questions.