Refund policy
Returns and Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you can submit a return request through your customer account or contact us at sale@4carpers.eu. You must clearly inform us of your decision to withdraw from the purchase.
After notifying us of your withdrawal, the goods must be sent back within 14 days to:
4Carpers
Skolas street 2-47
Iecava, Bauska district
LV-3913, Latvia
Unless otherwise agreed or required by law, the direct cost of returning the goods is borne by the customer.
You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functionality, as you would reasonably be able to do in a physical store. You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary for this purpose.
We recommend contacting us before sending a return so that we can provide the appropriate return instructions.
Refunds
If you exercise your right of withdrawal, we will refund all payments received from you, including the cost of our standard delivery option, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the purchase.
If you chose a delivery method that costs more than our standard delivery option, the additional delivery cost is not refundable.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the goods back or you have provided evidence that the goods have been sent back, whichever occurs first.
Damaged, Defective or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or you have received the wrong item, please contact us as soon as possible at sale@4carpers.eu so that we can assess the issue and provide an appropriate solution.
Claims concerning defective or non-conforming goods are handled separately from the 14-day right of withdrawal and in accordance with applicable consumer protection legislation.
Exceptions
The right of withdrawal does not apply in cases where an exception is provided by applicable consumer protection legislation, including goods made to the customer’s specifications or clearly personalised goods.
Gift cards are non-returnable and non-refundable, except where otherwise required by applicable law.
If you are unsure whether an exception applies to your purchase, please contact us at sale@4carpers.eu.
Exchanges
We do not process direct exchanges. If you would like a different product, size or variant, return the original item in accordance with this policy and place a new order for the desired item.
Contact
For questions regarding returns, withdrawals or refunds, contact us at: